Responsible Gaming

Responsible gaming at can-play-casino (canplay777-ca.com) means enjoying gambling as entertainment, not a way to make money. Our goal is to help you make informed choices, set clear limits, and play within your means. We commit to offering practical tools, timely information, and discreet assistance whenever you need it. Observe: gambling carries financial and emotional risks. Expand: we provide preventative tools (limits, time-outs, self-exclusion) and connections to professional help in Canada. Reflect: if play stops being fun or controlled, use our tools immediately and contact support.

Risk Awareness

Observe: Problem gambling often develops gradually and can be hard to notice early. Expand: Watch for patterns that indicate loss of control and increasing risk. Reflect: If several signs apply to you, pause play and seek help.

• Gambling more often or for longer than planned; chasing losses after bad sessions.
• Thinking about gambling outside play (at work, with family), feeling restless when not gambling.
• Increasing stakes or deposits to feel the same excitement; difficulty sticking to a budget.
• Borrowing money for gambling; hiding play from family/friends; selling belongings to fund bets.
• Missing work, school, or family commitments; mood swings, anxiety, or sleep problems linked to play.
• Using gambling to escape stress, debt, or other problems.

Quick self-assessment

Tick any statements that fit your recent behaviour. Two or more "Yes" answers suggest you should take a break and seek support.

• I spend more than I can afford to lose.
• I return to win back money I have lost.
• I hide my gambling from others.
• I feel unable to stop even when I want to.
• I gamble to relieve stress or escape problems.

Regional Compliance Note (CA): Legal gambling age varies by province/territory (18 or 19). Do not use our services if you are under the legal age where you live.

Limits & Tools

Observe: Setting limits proactively reduces risk. Expand: can-play-casino offers configurable limits to control spend and time-on-site. Reflect: Choose conservative values and review them regularly.

Deposit limits (daily/weekly/monthly)

1. Go to My Account > Responsible Gaming > Deposit Limits (menu labels may vary).
2. Enter a Daily, Weekly, and/or Monthly cap (e.g., Daily: 50 CAD; Weekly: 150 CAD; Monthly: 400 CAD).
3. Select Save/Confirm. Lower limits take effect immediately. Increases may require a cooling-off period (typically 24 hours) and explicit reconfirmation.

Time spent controls

• Session timer/Reality check: Enable alerts every 15-60 minutes under My Account > Responsible Gaming > Time Limits. Pop-ups show time played, net result, and quick-exit/limit options.
• Time-Out (Short break): To pause your account for 24, 48, or 72 hours:
  1. Open My Account > Responsible Gaming > Time-Out.
  2. Choose the duration (24-72 hours) and confirm.
  3. During a Time-Out, you cannot deposit or wager. You may still withdraw any available balance.

Protective clauses: Limit increases are not immediate and require re-confirmation after a delay. We reserve the right to lower limits or apply additional controls if we detect risk patterns.

Self-Exclusion

Observe: Self-exclusion is a strong protective measure when gambling harms wellbeing or finances. Expand: It blocks access to your account for a fixed period and cannot be shortened. Reflect: Choose a period long enough to reset habits and seek support.

How to self-exclude (temporary or permanent)

1. Go to My Account > Responsible Gaming > Self-Exclusion.
2. Select a duration:
   • Temporary: 6 months, 1 year, 2 years, 5 years.
   • Permanent/Lifetime: indefinite, not reversible.
3. Read the summary of consequences, tick the acknowledgements, and click Confirm.
4. If you need help choosing a period, contact Support (see Contact & Feedback).

What happens next

• Access: You cannot log in, deposit, or wager until the exclusion expires (permanent exclusions do not expire).
• Marketing: We suppress promotional communications to your registered details.
• Funds: You may request withdrawal of any withdrawable balance via the cashier (if accessible) or Support. Bonus funds are forfeited; unsettled bets are settled per game rules; any resulting withdrawal remains available.
• Reactivation: After a fixed-term exclusion, you must request reactivation; a cooling-off period and additional checks may apply. Early re-opening during an active exclusion is not permitted.
• Scope: This self-exclusion applies only to your account at can-play-casino (canplay777-ca.com). Consider device/site blocking tools and relevant provincial programs for additional protection.

CA note: Provinces operate separate self-exclusion programs for land-based gaming (e.g., casinos, VLTs). Contact your provincial helpline below for details.

Support Resources

Observe: Professional help improves outcomes. Expand: Canada provides confidential, 24/7 support services with multilingual access. Reflect: Combine our on-site tools with expert assistance for the best results.

Local support (Canada)

• Ontario - ConnexOntario: 1-866-531-2600 (24/7, English/French; interpretation available). Web chat available at connexontario.ca.
• British Columbia - Gambling Support Line: 1-888-795-6111 (24/7, English; interpreter services for multiple languages).
• Alberta - Addiction Helpline (AHS): 1-866-332-2322 (24/7, confidential, English; interpreter available).
• Saskatchewan - Problem Gambling Helpline: 1-800-306-6789 (24/7, confidential).
• Manitoba - Problem Gambling Helpline: 1-800-463-1554 (24/7, confidential).
• Québec - Jeu: aide et référence: 1-800-461-0140 (24/7, French/English).
• Atlantic Canada (NB, NS, PEI, NL): 1-888-230-3505 (24/7, confidential).

If you are in immediate distress or at risk, call 911 or the national 9-8-8 Suicide Crisis Helpline (24/7).

International support organizations

National and cross-operator protections

• Device/site blocking: Gamban (gamban.com), BetBlocker (betblocker.org) block access to gambling sites/apps across devices.
• Self-exclusion schemes (examples):
  • UK: GAMSTOP (gamstop.co.uk) - free, 6 months to 5 years.
  • Spain: RGIAJ - Dirección General de Ordenación del Juego.
  • Sweden: Spelpaus (spelpaus.se) - nationwide.
  • Italy: Registro Unico Autoesclusione (RUA) - national registry.
  Availability varies by country and may not apply to canplay777-ca.com.
• Family support: Gam-Anon (gam-anon.org), Gambling Therapy family forums, provincial helplines offer support for affected others.

Confidentiality: Helplines and clinical services keep your information private within legal limits. Seeking help does not affect your right to withdraw funds or close your account.

Help for Family

Observe: Affected others often notice harm first. Expand: A calm, structured conversation and timely professional support improve engagement. Reflect: Prepare resources before you talk.

• Plan the conversation: Choose a private time. Use "I" statements ("I'm worried about...") and focus on behaviours and impacts, not blame.
• Encourage immediate protections: Suggest a Time-Out or Self-Exclusion and installing Gamban/BetBlocker.
• Offer practical help: Help call a provincial helpline (see above) or book a counselling appointment; propose attending with them.
• Protect family finances: Review joint accounts, set spending alerts, and consider separate finances if needed.
• Get your own support: Contact Gam-Anon (gam-anon.org) or provincial helplines for family counselling and groups.

Next steps: Speak to a licensed psychotherapist or addictions counsellor, contact a 24/7 helpline, and encourage sustained treatment. In crisis or risk of harm, call 911 or 9-8-8.

Operator's Commitment

Observe: Early identification reduces harm. Expand: can-play-casino uses risk indicators and fair interventions. Reflect: We balance player autonomy with safety and compliance.

• Risk monitoring: We review account behaviour for markers such as rapid/larger deposits, frequent failed deposits, extended sessions, chasing losses, multiple payment methods, and ignoring reality checks.
• In-play messaging: We display reality-check pop-ups, spending/time summaries, and links to limits or Time-Out.
• Proactive outreach: If we detect sustained risk patterns, Support may contact you via registered email or in-account message to share resources, recommend/implement limits, or suggest a Time-Out/Self-Exclusion.
• Account measures: We may refuse limit increases, apply lower limits, restrict products, pause bonuses/marketing, or temporarily suspend accounts pending a safer gambling review.
• Age & identity: We verify age/identity. Underage accounts are closed and any deposits refunded subject to verification and applicable terms.

We do not provide clinical advice. We connect you with licensed services and respect your privacy in line with our Privacy Policy and applicable Canadian laws.

Updates

Observe: Responsible gaming practices evolve. Expand: We notify you promptly about material changes to tools or policies. Reflect: Always review the latest version.

• Notifications: Material updates will appear via on-site banners/notices at canplay777-ca.com and, where appropriate, by email to your registered address.
• Version control: This page shows the date of last update.

Last updated: 2025-10-23. Author: Sophie Tremblay.

Contact & Feedback

Observe: Direct contact enables faster support. Expand: Use our form for safer-gambling requests; we respond as quickly as possible. Reflect: If something is urgent, apply a Time-Out or Self-Exclusion first, then contact us.

• Responsible Gaming email: not specified
• Responsible Gaming phone: not specified
• Official website: canplay777-ca.com

Responsible Gaming request

Full name (as on account)

Account email

Request type
Lower my limits Apply a Time-Out Start Self-Exclusion Withdrawal during exclusion General support
Details

I confirm this request is for my own account and consent to can-play-casino processing this information to assist me.
Send request

Service note: We aim to respond within 24-48 hours. If you cannot access your account and need an immediate block, apply Self-Exclusion via My Account or use provincial helplines above.

Legal disclaimer: This page provides information only and does not replace professional advice. Features and labels may vary by device; if any tool is unavailable, contact Support for assistance. Self-exclusion applies only to can-play-casino (canplay777-ca.com). Age requirements depend on your province or territory (18 or 19). Play responsibly.